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Every 100 yen (tax excluded) in calling charges etc. on your monthly invoice earns you 2 points, which are automatically converted to Support Coins at a rate of 500 points per coin. If you have a yearly subscription, you also earned 200 points each time you renew for a further year. |
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• There is no expiration date on coins
• You can accumulate up to 10 coins per line
• 1 coin is returned if you use coins while you are at the ceiling
• Coins can be used to cover a part of the charges when you upgrade to a new handset or have repairs done |
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If your handset breaks down, is broken or needs repair, contact your local WILLCOM Plaza, WILLCOM Counter or WILLCOM Service Center. WILLCOM will cover part of the repair cost for you. |
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Even if there isn’t a WILLCOM Plaza or WILLCOM Counter convenient to your location, even if you can’t get to the store, all you have to do is call your local WILLCOM Service Center.
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• Limited to handsets designated by WILLCOM
• Not available to customers with overdue balances
• In some instances, you may not be able to use your handset while it is being repaired, but you will still be billed for monthly charges. |
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If you live in a poor-reception area, installing an antenna near the window or other similar location will help stabilize your reception.
Rental fees:
• WILLCOM Home Antenna [4x]: 630 yen/month (tax included)
• WILLCOM Home Antenna [1x]: 315 yen/month (tax included) |
Contact
WILLCOM Service Center
• General inquiries (free of charge)
| From WILLCOM handsets 116 |
| From ordinary land phones(and cell-phones) 0120-921-157 |
• Hours 9:00-20:00 (no holiday)
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